Refund Policy

Last updated: July 6, 2026

The short version

If Tinctra isn’t for you, tell us within 14 days of your first purchase and you’ll get a full refund. No forms, no interrogation.

Details

• First purchase — full refund if requested within 14 days, whether monthly or annual.
• Renewals— renewal charges can be refunded if requested within 14 days of the renewal date and the service wasn’t used meaningfully since. To avoid unwanted renewals, cancel anytime from your account; access runs to the end of the paid period.
• How— email support@tinctra.com from your account email, or reply to your Paddle receipt. Refunds are processed by Paddle, our merchant of record, back to the original payment method, typically within 5–10 business days.

Abuse

We reserve the right to decline refunds that form a pattern (for example, repeatedly subscribing, exporting prompts, and refunding). Statutory consumer rights in your country remain unaffected.